Privacy Policy

At Pomoking, we are committed to safeguarding your privacy and protecting your personal data. Pomoking is operated under the laws of India, with headquarters in Mumbai, Maharashtra.

This Privacy Policy details how we collect, process, use, and protect your personal information when you visit our website, mobile application, or purchase our premium Bhagwa pomegranates and fresh arils.

We collect essential personal details to process and deliver your orders, including:

• Contact details: Name, email address, and phone number
• Delivery logistics: Physical delivery address and billing address
• Order info: Transaction history, products purchased, and preferences
• Technical details: Device attributes, IP address, and cookie indicators

Note: Payment credentials are securely handled directly by certified payment gateways in India and are not stored on our servers.

Your details are processed to provide a high-quality fresh product delivery service:

• Processing, assembling, and delivering cold-chain fresh fruit orders
• Sending automated shipping updates and delivery status alerts
• Addressing customer support questions and resolving complaints
• Enhancing platform design, features, and regional delivery routing
• Sharing promotional news on fresh harvests and special offers (with opt-out choice)
• Ensuring legal compliance and protecting against fraudulent transactions

We respect your privacy and do not sell or lease personal data. To facilitate operations, we share specific details with:

• Cold-chain delivery logistics partners in Mumbai and other active cities
• Secure Indian payment processors and banking networks
• Technology infrastructure, notifications, and analytics support providers
• Judicial or government authorities, when legally requested under Indian laws

We use premium hosting servers and secure database architectures with encryption protocols to safeguard your personal data. While we strive to maintain the highest standards of safety, please be aware that no online platform can be guaranteed 100% secure.

We keep your personal information only as long as necessary to complete your purchases, offer membership support, handle disputes, or fulfill accounting and legal regulations under Indian tax laws.

You have rights regarding your personal information, including the ability to request a copy, seek correction of errors, or demand the deletion of your account record. Please reach out to our team at the address listed below for assistance.

Our application and site may contain links to external payment integrations, blogs, or social networks. Pomoking has no authority over, and accepts no liability for, the policies or data practices of these independent websites.

We may update this Privacy Policy from time to time to match operational adjustments or legal guidelines. Continued access to the platform following updates represents your approval of the revised terms.